Turn WhatsApp Conversations Into Orders

Clients AI is designed to connect POS Prodigy with your business WhatsApp and give customers an intelligent assistant they can talk to naturally.

Instead of requiring a member of your team to manually answer every product question, Clients AI can use your POS Prodigy product information to help customers discover what you sell.

Customers can ask about products, prices, available options, sizes and colors. Clients AI can present relevant product information and product photos and help guide the customer toward suitable items.

Clients AI goes beyond answering questions.

During a conversation, it can help the customer choose products, understand available options and collect the products and customer details required for an order request.

When the customer is ready, Clients AI creates a pending order request for the business to review.

The AI does not treat that pending request as an automatically completed POS sale.

A pending Clients AI order does not automatically move money, affect the cash drawer, or deduct inventory simply because the customer requested it.

Orders collected by Clients AI are designed around human approval.

The owner or an authorized user can open the Clients AI Orders area, review the requested products and quantities, match order lines to inventory products where required, and edit the order before approval.

The owner/admin can approve or cancel an order.

Cashier approval can only be allowed when the owner explicitly enables that permission in Staff Management, and cashiers cannot edit, cancel or price these orders.

Once an order is owner-approved, editing is locked.

This means Clients AI can handle the customer conversation and prepare the order while the business keeps control over what is actually accepted.

Clients AI is designed to make WhatsApp shopping visual and conversational.

It can provide customers with relevant product information and photos, answer questions about prices, and help customers navigate sizes and colors.

It can also recommend products based on the customer's questions and what they are looking for.

The goal is to make a WhatsApp conversation feel more like having a knowledgeable sales assistant available to the customer.

Clients AI uses POS Prodigy product and inventory context when generating supported customer responses.

In the built-in Test Chat, businesses can test conversations against their real inventory and settings.

The testing environment can show product cards including product name, price, size and image thumbnails when available.

Clients AI can also test visual product matching: a product image can be supplied and the AI can look for matching or similar inventory items.

POS Prodigy includes a controlled testing workflow for Clients AI.

The business can use Test Chat without sending any WhatsApp message, and selected WhatsApp test customers can be allow-listed for controlled WhatsApp testing.

This allows the business to evaluate customer conversations, product answers and order collection before the service is opened to general customers.

A test conversation can create a genuine pending draft order inside the Clients AI Orders area so the complete order-review workflow can be tested without moving inventory, drawer balances or money.